Frequently asked questions

Yes, if there are any left. We release unsold tickets at the door from the moment we open.

First check your inbox (and spam folder). If you cannot find it, contact Nortic support at support@nortic.se.

No, you can give your ticket to someone else. However, any discounts (for example student) must be verified at the door.

No, purchased tickets are not refunded. As with other cultural events, the right of withdrawal under the Distance Contracts Act does not apply. Think cinema or theatre tickets.

Yes, you can resell it yourself.

It is a fee charged for handling the ticket. It is added to the ticket price when you buy.

The start time is on each concert page – it varies between evenings.

Yes. The cloakroom is voluntary but bags larger than A4 must be checked in. Exceptions are made for people who need to bring a larger bag inside for medical reasons. The cloakroom costs SEK 30.

It depends on the concert. Some have dinner seats, others are entirely standing. The concert page shows what applies. There are a few bar seats and benches that cannot be booked – first come, first served!

We allow phone photos, but please shoot discreetly and without flash. Professional equipment is not allowed without accreditation.

The bag ban has been lifted and is a thing of the past. Feel free to bring a bag!

Yes! Many concerts have a dinner set-up – look for “dinner seat” tickets on the concert page. You can also eat in the bar as space allows. See the concert page for exact information.

The age limit is set concert by concert and is always stated on the concert page. At many concerts younger guests are welcome with a guardian, at others the limit is 18, and family concerts have no age limit.

If an event is cancelled, the ticket price is refunded excluding the service fee. You will always be informed by email if this happens.

Email us at info@fasching.se with a description of what you are missing and we will see if it turns up!